For those of you who don't know me, I am an author, speaker and businessman based in New Zealand. I have been in business for 35 years and for over 20 years have specialised in the areas of customer care, creating customer value and becoming customer driven. As a former clinical psychologist I am well placed to help people attract, keep and sell more to customers.
I am the author of 15 books on business management and regular columnist for New Zealand Business. I deliver over 100 speeches and seminars every year in New Zealand, Australia, North America, Brazil, Great Britain and the Middle East. I have consulted to public and private organisations in every industry sector in Australasia and North America, helping them to grow in this competitive market.
I have considerable experience in retail and am currently Customer Care Advisor to such retail brands as Diva, Bras n Things, Lovisa, Adairs, Sanity Entertainment, Dusk and the Holiday Coast Credit Union. I also have extensive experience in financial services sector. I have been on the board of two brokerages and am a judge for the annual awards of the Insurance Brokers Association of New Zealand. I have addressed the Million Dollar Round Table in the USA and many Australasian conferences for Financial Advisors. I also wrote a book about Sovereign Assurance, one of New Zealand's largest and most successful insurance companies.
I also have extensive experience in the public sector. I have spoken to numerous conferences in local government and health and has worked with a large number of local authorities including Auckland, Christchurch, Dunedin, Hamilton, Waikato, Northland, Upper Hutt and Porirua councils.
I am a practising business man and am currently managing director of Nahanni Publishing, and chairman of Zeroe Emissions Limited and Tell Simon Limited.
Why read my blog?
Every day I come across research reports and articles from experts in the field of customer service, customer care and business management that make brilliant points we can all learn from. In addition, like you, I am a customer every day of my life and I constantly come across examples of excellent customer service and also very poor service that I think can teach us something. This blog is an attempt to share these with people such as yourself in the hope it can help you to run an even more successful business.
You will also find some excellent articles on my website: www.ianbrooks.com.
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