Sunday 3 April 2011

Make It Easy For Your Customers to Talk To You

Listening to the voice of your customers is far more effective than customer surveys. Research shows that you get better quality and more useful feedback if you let your customers use their own words to tell you what they want to tell you, when they want to tell it.
If you want to make it easy for your customers to talk to you when and how they want to, tell them to Tell Simon. 
If your customers have a compliment. complaint, suggestion or question they want to pass on to you, they can go to Tell Simon (www.tellsimon.co.nz, www.tellsimon.com.au or www.tellsimon.com.) and he will try pass their feedback on to you. 
The more you promote Tell Simon to your customers, the more feedback you will get.
Why make it easy for your customers to talk to you? Because they will tell you everything you need to know to succeed.
The Tell Simon feedback channel is a free service to consumers and businesses alike. See www.tellsimon.biz for more information.

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