Customer Service More Important Today But Not Getting Better Say Customers

A 2010 Global study reported in the American Express Global Customer Service Barometer found customers in 10 countries say quality customer service is even more important to them in today’s economic environment. Unfortunately, 63% of Americans 71% of Australians, 66% of Germans, 65% of Canadians and 65% of Italians say companies are not getting better or are getting worse.