One Year of Blogging

As many of you know, I have been blogging off and on for over a year. Because I cannot remember what I've written about in the past, I just put together a list of all my blogs. It occurred to me that you might find it useful to look at too.

Here are the topics in order from the most recent to the earliest.

How to turn difficult customers into raving fans

The knife-edge we live on

Customers are outraged and managers delusional

8 Lessons form a winner

How easy do you make it for your customers?

Is the customer always right?

It’s not complicated

Unhappy customers threaten profits

Some key differences

Ask and learn

You don’t want customers

Are your "eyes" too close together?

Today I fired my insurance broker

Could I please buy something?

Customers as learners

Rising expectations

Businesses must dramatically improve the way they look after their customers

It’s not rocket science

It’s just common sense

Customer Service is a matter of personal choice

Now here’s an interesting thought

The laws of customer retention

Turn your customers into Believers

The power of a simple single idea

More evidence loyalty programmes need improving

Effective Managers know the power of repetition

How do your customers react to your actions?

Business is the activity of creating value

Your employees could sabotage your promotions

New World is New Zealand’s best supermarket for customer service

What business are you really in?

Around the world customers expect more but think they are getting less

Marketers don’t understand women

Word of mouth is the strongest influence on where customers shop

Make it easy for your customers to talk to you

Many loyalty programmes are ineffective

How to turn a good customer experience into a great one