As you know, the quality of the experience customers get when they do business with you is one of the biggest factors influencing whether they buy from you again and whether they recommend you to others. But very few businesspeople actually manage the customer experience. In fact, most don’t even think about it! Ironically, most of us put more effort into managing the experience guests have when the come to visit us in our homes than we do into managing the experience our customers have when they do business with us.
If you are serious about managing the experience your customers have, you will be interested in a newly-formed valuable resource called customer experience management New Zealand (www.cemnz.org.nz).
customer experience management New Zealand is a community of businesspeople dedicated to providing business leaders with the knowledge, tools and resources they need to turn their customers into loyal raving fans.
customer experience management New Zealand is free to join and members can simply register on the cemNZ website (www.cemnz.org.nz) to begin to enjoy the benefits from this growing resource.
While you're at it, join our Linkedin Group too.
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